You may return items for exchange/return that have not been worn and has the original labelling, within 14 days of receipt.

Always send an email to in order for us to so that we can help you out in the best way.

At this stage we do not accept returns or exchanges for online sales in our retail locations. These can only be made via the online store with the use of a courier.

In the case of an exchange Contact us at to arrange collection of the item (in its original packaging) and address it to the following address together with a copy of your invoice. Please also tell us on the email what size and style replacement item is required:


  • An alternative item will be suggested should the replacement item not be available in the size required.
  • A refund will be processed in the event of no stock in the required items.
  • Please note that a return can take up to 5 days to complete from date of receipt and issuing of credit note email.
  • Your refund will be processed within 15 days after we have received your return in our warehouse. The amount of your return will be refunded via the original payment method, with the shipping costs deducted.


Excluded Products

For hygiene reasons we cannot accept returns of face masks, any PPE,  underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.

Need to return a DAMAGED ITEM?

If an order is damaged, please first contact us on so that we can help you out in the best way.
The warehouse will arrange for the collection of items and a replacement will be sent within 3 working days of receipt of the damaged item.

Should the original item not be available, the customer will have the option of choosing either an alternative or a refund.

In cases of unavailability, Kingsley Heath will refund the customer in full within 15 days of receipt of the goods.


Please note that our underwear, fragrances and detergent can’t be returned.

Cancellation of orders by the customer will attract a 10% charge for administration costs. Ziozzy reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should ziozzy exercise this right, the customer will receive a full refund with no deductions.